When you have selected the tea you wish to purchase, click "Add to Cart". To complete the purchase, click on the shopping cart on the top right-hand corner of the screen. This will take you through to the checkout process, where you will enter your shipping and billing address and select a payment method.

If you have trouble signing in to our website, first check the specific text of the error message you received. The most common problem is a misspelt address or password (ensure both your CAPS LOCK and NUM LOCK facilities are off). If the problem persists, contact Customer Services (through the button” Contact us” at the bottom of any page) and we will email you a new password.

Yes. In the checkout process (step 2 – Delivery), you can add and select a different address from the billing address.

Our teas is shipped directly from our unique, state-of-the-art preservation, storage, blending and packing facility in India. A facility which is strategically located in the heart of all the fine tea-growing regions of the world thus reducing transit time to preserve quality.

The delivery cost is added to your bill after you log into the payment platform of your choice. We accept PayPal and all major credit cards.

Even so our company is located in Poland we want to spread the love for premium loose tea leafs around the world. No matter where you live: Argentina, Mexico, France, Sweden or even Australia we will bring you taste of luxury. In other words – yes, we ship worldwide!

Order production time should not exceed 21 days, and the delivery time after handing delivery to the shipping company depends on the delivery method chosen and the delivery region. Worldwide shipping usually takes around 5 working days.

First of all contact our customer support through email, all returned items must be in good conditions. In order to get a refund, you need to send us all your bank account details necessary to make a wire transfer including your Bank account number. You can swap the product or choose something else with the same price, and we will ship your replacement within two weeks.

You can make your mind for as long as 30 days upon receiving the item.

Once the return has been approved, you will receive your refund the same way you made the payment.

Yes, you have 30 days to contact with our customer service and ship the item back. Please show proof of damaged packaging or justify it is a wrong order 24 hours upon item arrival. To counter this problem, please ensure you have a video or clear images of the said item.We have 2 weeks to ship the replacement.

Currently, we accept PayPal, all major credit cards including Master Card and Visa.

No, you don’t. However, our registered users get loads of discounts for loyalty.

Create an account and be part of our community and sign up newsletter to receive 10% discount on first order. We often give discounts to all our loyal customers and all our Facebook and Instagram fans.

After adding product to cart and choosing the payment method, You have to click the "checkout" button. Then You will see the promo code box, on the right side of the screen.